Effective Date: April 8, 2026
Last Updated: April 8, 2026
Super Duper Pros, Inc. (“we,” “us,” or “our”) operates the website superduperpros.com and provides plumbing, heating, cooling, and demolition services in the greater Los Angeles area. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, phone number, email address, and mailing/service address.
- Service Information: Details about your property, service requests, appointment history, and service records.
- Payment Information: Billing details necessary to process payments for services rendered.
- Communications: Records of your communications with us, including phone calls, emails, and online inquiries.
- Website Usage Data: IP address, browser type, pages visited, time spent on pages, and other analytical data collected through cookies and similar technologies.
2. How We Use Your Information
We use your personal information for the following purposes:
- To schedule, provide, and manage plumbing, HVAC, and demolition services.
- To communicate with you about appointments, estimates, and service updates.
- To process payments and maintain billing records.
- To send promotional offers, newsletters, and service reminders (you may opt out at any time).
- To improve our website, services, and customer experience.
- To comply with legal obligations and protect our legal rights.
3. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party tools we use for scheduling, dispatching, billing, customer relationship management, and field documentation to deliver our services efficiently.
- Payment Processors: To securely process your payments.
- Legal Compliance: When required by law, court order, or to protect our rights and safety.
4. Your California Privacy Rights (CCPA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
- Right to Know: You may request details about the personal information we have collected about you and how it has been used and shared.
- Right to Delete: You may request that we delete the personal information we have collected from you, subject to certain exceptions.
- Right to Opt-Out: You have the right to opt out of the sale of your personal information. We do not sell personal information.
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise your California privacy rights, please contact us using the information provided below.
5. Cookies and Tracking Technologies
Our website may use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie settings through your browser preferences. Disabling cookies may limit certain features of our website.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.
9. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete that information promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Super Duper Pros, Inc.
Pasadena, CA
Phone: (213) 516-6528
Email: officela@superduperpros.com
Website: superduperpros.com
Disclaimer: This Privacy Policy is provided for informational purposes and does not constitute legal advice. We recommend consulting with a qualified attorney for legal guidance specific to your situation.